Managed IT Services for Growing Businesses
Proactive, secure IT
Fully managed.
We manage your IT end-to-end, so your business stays secure, productive, and focused.
How iKORE Manages
Your IT
We don’t just “fix issues” — we manage, secure, and improve your entire IT environment.
Proactive monitoring and maintenance
Secure, compliant infrastructure
Clear documentation and accountability
Strategic advice aligned to your business goals
Everything is managed under one trusted partner.
We Manage Your Entire IT Stack
End-user devices (PCs, laptops, mobiles)
Servers, hosted desktops & private cloud
Microsoft 365 & email
Networks, firewalls & Wi-Fi
Backups & disaster recovery
Security, updates & patching
Vendor & licence management
Clients We Support
Supporting schools, professional services, and growing organisations with secure, reliable IT and network solutions.
Managed IT Support
What managed support means day to day
Someone watching the systems before they fail, patching them on a schedule, and answering the phone when something breaks.
Into the eveningSupport staffed Monday to Friday, covering the evenings before a deadline. Out-of-hours cover for emergencies by arrangement
1 serverOne dedicated server per practice, never shared with another business
0 resellersOur own platform on UK-based infrastructure we manage ourselves
Most practices do not need more technology. They need the technology they already have to stop interrupting the working day. Managed support means somebody is watching your systems before they fail, keeping them patched on a schedule, and answering the phone when something does break.
The difference between managed support and break-fix is who carries the risk. On break-fix, problems are found by your staff, usually at the worst possible moment. On a managed arrangement, most of them are found by monitoring and dealt with before anyone notices.
What we monitor and maintain
Server health, disk space and performance trends, so capacity problems are handled before they become outages
Windows and third-party patching on a scheduled cycle, not whenever someone clicks the prompt
Backup jobs checked for success — a backup nobody has verified is not a backup
Endpoint protection across every machine, including the laptop that has not been in the office for a month
Microsoft 365 accounts, licences and sign-in activity
Network equipment and connectivity, including the things that quietly degrade before they fail
How support reaches you
By phone, by email, or through the support portal, into the evening, Monday to Friday. You reach engineers who know your environment rather than a first-line script. We are a small team by design: the person who answers is usually the person who built the thing you are asking about.
Managed support sits alongside the rest of what we run: networks and connectivity, hosted business telephony, and support across multiple sites.
Built for practices
Why practices are not ordinary small businesses
A retailer with a broken server loses a morning. A practice with a broken server at the end of January loses a filing deadline.
One dedicated server per practice
Your practice is never sharing a server with another business. Performance stays predictable, a problem in one environment cannot spill into another, and when you ask where your data sits there is a specific answer.
Three things make practice IT different from ordinary small-business IT, and they shape how the whole arrangement has to be run.
The deadlines are external. You cannot negotiate with a statutory filing date, a court date or a clinic list. Downtime is measured against somebody else’s calendar, not yours.
The software is specialist. IRIS, TaxCalc, Sage, Xero and clinical systems behave differently from general office software, and generalist providers learn that the expensive way — usually during your busiest fortnight.
The data is regulated. Client and patient records carry obligations that ordinary business data does not, and those obligations stay with you. They do not transfer to your IT provider.
What is included
Proactive monitoring and scheduled maintenance across servers, desktops and laptops
Unlimited remote support during support hours
On-site attendance when a problem needs hands
Patch management and endpoint protection
Backup management and restore testing
Microsoft 365 administration, starters and leavers
Security hardening and periodic review
A named contact who knows your practice and your deadlines
Questions
Working with your practice software
We run the platform ourselves, so there is no third party to raise a case with when something is slow on a deadline afternoon.
Ask us directly
We do not resell somebody else’s platform and pass your ticket along. The infrastructure is ours and runs on UK-based infrastructure we manage, which means when accounts software is slow at four o’clock on a deadline day we can look at the actual server rather than raising a case and waiting.
If you are weighing up whether to keep the office server or move to a hosted desktop, the practical differences are set out on that page, including what changes for staff on day one.
Common questions
Do we have to move everything at once?
No. Most practices start with support on what they already have, and move workloads when there is a natural trigger — a server reaching end of life, an office move, or a renewal date.
What happens outside support hours?
Monitoring runs continuously. Support is staffed into the evening, Monday to Friday, which covers the evenings before a deadline as well as the ordinary working day.
Do you work with our existing software vendor?
Yes. We deal with IRIS, Sage, TaxCalc and clinical software vendors directly rather than asking you to sit in the middle of the conversation.
Can you work alongside our current IT provider?
Yes, and that is often how a transition starts. We will be straight with you about where responsibilities need to be drawn so nothing falls between the two of us.
Where is our data held?
On UK-based infrastructure that we own and manage. We will confirm in writing exactly where your live data and your backup copies are held.
Why Choose
iKORE
UK-based MSP with hands-on engineers
Proactive, not reactive, service model
Clear SLAs and accountability
Security-first mindset
No jargon, no finger-pointing