Managed IT services for UK professional practices

Managed IT Support

Monitoring, patching and a support line that answers, so problems are found before your staff find them.

• •Proactive monitoring and scheduled maintenance
• •Unlimited remote support, into the evening Mon–Fri
• •A named contact who knows your practice

Hosted Desktop & Private Cloud

Your full Windows desktop and practice software, reachable from the office, home or a client site.

• •One dedicated server per practice, never shared
• •IRIS, TaxCalc, Sage, Xero and clinical software
• •UK-based infrastructure we own and manage

Cyber Security

Layered protection and monitoring built around the data your clients trust you with.

• •Endpoint protection and threat monitoring
• •Multi-factor authentication and access control
• •Staff-facing guidance, not just technology

Microsoft 365 Support

Configuration, migration and day-to-day administration of the platform your practice already runs on.

• •Tenant setup, migration and licence housekeeping
• •Starters, leavers and permissions handled properly
• •Third-party backup for mail and files

Network Connectivity

Wired and wireless networks designed for reliability rather than the cheapest available line.

• •Design, installation and ongoing monitoring
• •Firewalls, switching and secure Wi-Fi
• •Resilience for practices that cannot go offline

Backup & Disaster Recovery

Backups that are checked, and a recovery plan that has actually been tested.

• •Verified backup jobs, not assumed ones
• •Separate copies kept away from the live system
• •Documented recovery steps and restore testing

How the six fit together

Most providers sell these as separate line items. In practice they are one system, and the failures happen in the gaps between them — the backup that was never checked against the server it was meant to protect, the Microsoft 365 account that kept working after someone left, the network that was fine until everyone started working from home.

We run all six ourselves rather than subcontracting parts of it. That matters on the day something goes wrong: there is no third party to raise a case with, and no argument about whose fault it is.

Having backups and being able to recover are not the same thing

Almost every practice we speak to has backups. Far fewer can answer the next two questions: when did you last restore something from them, and how long did it take? Those are the questions that matter on the morning you need them.

Ransomware has changed what a backup has to survive. Modern attacks look for the backup before they encrypt anything, which is why a copy sitting on the same network as the live server is not really a second copy at all. We keep separate copies away from the live environment, check that the jobs actually completed, and test restores rather than assuming them.

The same applies to Microsoft 365. Microsoft protects the platform; your emails and files remain your responsibility, which is covered in more detail in this article.

Why practices choose iKORE

One dedicated server per practice

Your practice is not sharing a server with other businesses. Performance stays predictable, a problem in one environment cannot spill into another, and when you ask where your data sits there is a specific answer.

Our own platform, not resold

The infrastructure is ours and sits on UK-based infrastructure we manage. When software is slow on a deadline afternoon, we can look at the actual server instead of raising a ticket with somebody else and waiting.

Support into the evening

Practice staff do not stop working at five. Support runs into the evening, which covers the evenings before a deadline as well as the ordinary working day.

A small team, on purpose

You reach engineers who know your environment rather than a first-line script. The person who answers is usually the person who built the thing you are asking about. We have been doing this since 2015, and the same people are still on the account a decade later. More about iKORE and how we work.

Common questions