IT Support for Healthcare Providers
Secure IT Support &
Cloud Solutions for
Modern Healthcare
Practices
Clinical systems, patient records and a waiting room that does not pause for IT. iKORE looks after the infrastructure underneath — for medical, dental and healthcare practices, since 2015.
IT Support for Healthcare Providers
Secure IT Support &
Cloud Solutions for
Modern Healthcare
Practices
Clinical systems, patient records and a waiting room that does not pause for IT. iKORE looks after the infrastructure underneath — for medical, dental and healthcare practices, since 2015.
Technology Challenges
Facing Healthcare
Providers
A practice runs on its clinical system, its patient records and the machines at the chairside. When any of those is slow, unavailable or insecure, appointments are the first thing to suffer — and health data carries a higher duty of care than ordinary business information.
Secure patient data & GDPR compliance
Cyber security & ransomware protection
Microsoft 365 & secure email
Secure remote access for staff
Backup & disaster recovery
Reliable systems for clinics & surgeries
Managed IT Services for
Healthcare Providers
Managed IT Services
for Healthcare Providers
Microsoft 365 &
Secure Email
Secure collaboration and Microsoft 365 support for healthcare organisations.
Cloud & Remote
Working
Secure remote access and cloud infrastructure supporting modern healthcare teams.
Cyber Security &
Compliance
Advanced protection against phishing, ransomware, and data breaches.
Backup & Business
Continuity
Reliable backup systems and disaster recovery designed to protect critical patient data.
Why Healthcare Providers
Choose iKORE
Support that knows a clinic list
A workstation down at the chairside is not a routine ticket. It is a patient waiting, and we prioritise it that way.
Proactive monitoring & maintenance
Servers, backups and clinical workstations watched continuously, so faults surface before a full surgery day depends on them.
Secure hosted desktops
Records, imaging and email in one protected session, reachable from the practice, a second site or home, with nothing left on the device.
Microsoft 365 for practices
Migrations, mailbox security and encrypted email set up for teams handling patient information rather than generic office data.
Evidence you can actually produce
Access lists, device encryption and tested restores recorded as you go, so toolkit and audit questions have a written answer.
UK engineers, UK infrastructure
Patient data stays on UK-based infrastructure, and the engineer who answers the phone is in the UK too.
Healthcare & dental IT
When the clinic is full,
nothing can be slow
A practice that loses its clinical system at nine in the morning does not lose an hour. It loses the whole list.
Clinical systems set the pace
SystmOne, EMIS, Vision, Dentally, Software of Excellence, Carestream — practices choose clinical software for clinical reasons, not IT ones. Our job is everything underneath it: the workstation at the chairside, the network it reaches the server over, the label printer, the card reader, the smartcard login and the scanner that never quite works on Mondays.
Nothing we do should require a practice to change clinical software it is happy with. Where a fault genuinely sits with the clinical supplier, we take it up with their technical team rather than passing the practice manager a reference number.
Patient records are special category data
Health information carries a higher bar under UK GDPR than ordinary business data, and that bar is met through specific, unglamorous controls rather than a policy document in a drawer:
Named accounts instead of one shared reception login, so an access log actually means something
Multi-factor authentication on email and on any remote access into the practice
Encrypted laptops and tablets, with remote wipe if one leaves the building
Screens that lock quickly in shared clinical areas and at reception
Backups held away from the live system and restored as a test, rather than for the first time in an emergency
The evidence a Data Security and Protection Toolkit submission asks for — who has access, how devices are encrypted, when a restore was last proven — is far easier to produce when somebody has been keeping that record all year instead of assembling it the week before.
Imaging is not ordinary file storage
Intra-oral scans, OPGs, CBCT volumes and ultrasound studies are large, they arrive in bursts, and they are clinical records that have to be retained for years. A practice that has added a scanner without revisiting its storage or its backup usually finds out at the worst possible moment.
We size storage and backup around the imaging a practice actually produces, keep the path between the modality and the patient record sensible, and make sure the images are inside the backup rather than sitting on the one machine they were captured on. Hosted desktops often make that simpler, because the images and the record live in the same protected place.
Work fits around the list, not the other way round
Migrations, server replacements and upgrades are planned around surgery hours and booked clinics. A change that takes a chairside workstation out of use is not a change we make in the middle of a session, and we would rather move a job than explain a cancelled appointment. That is the same managed support and cyber security approach we take everywhere — it just matters more when patients are in the building.
Common questions
IT for medical and dental
practices, answered plainly
Do you support our clinical software?
We support everything your clinical system depends on — the servers, workstations, network, backups and logins — and we deal with your clinical supplier’s technical team directly when an issue sits between us and them. You should not have to referee that conversation.
Can clinicians work securely from home or from a second site?
Yes. A hosted desktop gives the same applications and the same records in one secure session, whichever building or device it is opened from, with nothing copied onto the local machine. That is usually what makes remote access defensible rather than risky.
Where is patient data held?
On UK-based infrastructure. We will tell you exactly where it sits, who can reach it and how it is backed up, and put that in writing so it can go straight into your record of processing activities.
We are a two-surgery practice. Is managed IT worth it?
Usually more than it is for a large one. Most of the organisations we look after have between five and sixty staff, and smaller practices gain the most because the alternative is the practice manager quietly becoming the IT department.
Can you help when we open another site or take on a practice?
Yes, and it is a large part of what we do. Joining two sites onto one system, one identity and one backup is a specific piece of work — there is more about it on our multi-site IT support page. iKORE has been handling this kind of move since 2015.
Built Around Security &
Reliability
We understand the importance of secure communications, dependable systems, and protecting sensitive patient information. Our solutions are designed to minimise downtime and support healthcare operations efficiently.
Looking for Reliable IT Support for Your
Healthcare Organisation?
Speak with iKORE about secure IT support, cyber security, Microsoft 365, and cloud solutions tailored for healthcare providers.
Built Around Security &
Reliability
We understand the importance of secure communications, dependable systems, and protecting sensitive patient information. Our solutions are designed to minimise downtime and support healthcare operations efficiently.
Looking for Reliable IT Support for Your
Healthcare Organisation?
Speak with iKORE about secure IT support, cyber security, Microsoft 365, and cloud solutions tailored for healthcare providers.